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Abu-Hijleh, S F (1991) A model for variance-based exception reporting with user-defined criteria, Unpublished PhD Thesis, , University of California, Berkeley.

Al-Bahar, J F (1988) Risk management in construction projects: A systematic analytical approach for contractors, Unpublished PhD Thesis, , University of California, Berkeley.

Al-Tubayyeb, S A (1989) Improving construction contract administration utilizing multiattribute statistical analysis on bid stage information, Unpublished PhD Thesis, , University of California, Berkeley.

Alarcon-Cardenas, L F (1992) Project performance modeling: A methodology for evaluating project execution strategies, Unpublished PhD Thesis, , University of California, Berkeley.

Alves, T d C L (2005) Buffering practices in HVAC ductwork supply chains, Unpublished PhD Thesis, , University of California, Berkeley.

Arroyo, P (2014) Exploring decision-making methods for sustainable design in commercial buildings, Unpublished PhD Thesis, , University of California, Berkeley.

Aviram Traubita, A (2009) Structural response and cost characterization of bridge construction using seismic performance enhancement strategies, Unpublished PhD Thesis, , University of California, Berkeley.

Bascoul, A M (2017) Managing project structural complexity by integrating facility management in planning, designing, and execution of high-end facility upgrades, Unpublished PhD Thesis, , University of California, Berkeley.

• Type: Thesis
• Keywords: bias; complexity; optimization; building design; commercial building; decision making; design practice; learning; programming; designer; owner; stakeholders; analytical hierarchy process; case studies; interview
• ISBN/ISSN:
• URL: https://www.proquest.com/docview/2031157218
• Abstract:
  Ensuring that a building consistently supports occupants in producing value is a global challenge. To tackle this challenge, the discipline of Facility Management (FM) emerged in the 1970s. FM became responsible for steering the building toward a constantly changing desired future state. Since then, buildings have become increasingly more complex. Despite the existence of FM, buildings still fail in terms of value delivery. Failure to meet customer requirements is waste. This motivated this research. Through review and analysis of the literature, the researcher classifies FM failures in five aspects: (1) building systems, (2) people, (3) tools and data, (4) processes, and (5) changes. To prevent those failures, researchers and practitioners have developed solutions. However, these solutions have not been able to reduce waste in facility delivery for at least three reasons. First, they fail to capitalize on FM knowledge, and thus miss the opportunity of learning from other completed facilities. Second, they do not address the Transformation-Flow-Value (TFV) views of FM. As a result, they focus on ensuring that building components function and omit value delivery to customers. Third, they do not acknowledge the complex nature of FM, which manifests itself at the organizational and at the project level. This leads to FM not being able to steer the building so that it meets customer expectations. This dissertation advocates that the late involvement of FM in project delivery contributes to waste and is manifested in a lack of awareness of structural complexity. Structural complexity is the condition of a system whose behavior emerges from the interactions of its parts. The burden of managing that complexity falls on FM during operations and maintenance of the completed facility. By not engaging FM strategically in project delivery, such complexity is not managed easily and the facility may fail to deliver the expected customer value. The use of the Design Structure Matrix (DSM) methodology, a matrix-based method to model structural complexity, and Hoshin Kanri, a Lean planning process used to deploy strategies in organizations, will help generate value to owners and occupants by enabling FM involvement in the planning, designing, and execution of facility upgrades and construction projects in general. To substantiate this argument, this research investigates the manifestation of structural complexity and its implications for FM at two levels. First, at the project level, it documents and analyzes two examples of high-end facilities that failed to deliver value to occupants. Both examples explore how the lack of management of structural complexity contributed to FM failure. The researcher uses DSM to gain insight into FM failure and uses the Lean Project Delivery System (LPDS)-Multi-Domain Matrix (MDM) framework, to make the interdependences between project elements and thus some aspects of complexity visual. Second, at the organizational level, this research documents how two large public organizations have integrated FM in project delivery. Furthermore, this research presents a novel model based on Hoshin Kanri, named Hoshin-for-Facilities, to support and enable FM integration. This model builds upon Lean Construction principles and methods, while acknowledging the complex nature of FM. By analyzing the case studies, the researcher identifies five aspects of structural complexity in projects involving high-end facilities: (1) customer complexity, (2) organizational complexity, (3) product complexity, (4) process complexity, and (5) market complexity. Poor FM integration in project delivery has a compounding effect with product and process complexity. At the project level, DSM is fit for modeling structural complexity. Its early use on projects could help avoid negative design iteration (process complexity) and increase transparency in design decision making (product complexity). The LPDS-MDM framework offers a holistic approach to manage project structural complexity. At the organizational level, Hoshin-f r-Facilities seems promising for engaging FM in project delivery. This research contributes to knowledge by augmenting the literature on FM at its intersection with D&C, revealing by using DSM how structural complexity manifests itself in projects, formulating the implications thereof for facility delivery, and proposing Hoshin-For-Facilities to enable strategic FM integration in project delivery. This dissertation shows how project structural complexity can be managed by integrating FM in project delivery. This research helps ensure that facilities support organizations’ business objectives. It is targeted to business owners of high-end facilities, i.e. , facilities that house sophisticated systems and/or equipment, whose performance is critical for the organization to meet its business objectives. Future research can deepen understanding of how the language used during project delivery contributes to complexity and then explore how project teams can leverage those findings (if any) to manage complexity.

Benne, B C (2005) Managing AEC project organizations at the edge of chaos: An analysis of AEC projects' adaptive capacity from a living systems perspective, Unpublished PhD Thesis, , University of California, Berkeley.

Blampied, N B (2018) Parametric functions for conceptual and feasibility estimating in public highway project portfolios, Unpublished PhD Thesis, , University of California, Berkeley.

Boysen, J (1982) Aggregate project model for resource allocation within multiproject construction systems, Unpublished PhD Thesis, , University of California, Berkeley.

Bruni, M (1981) Business cycles and seasonality in the Italian construction sector, Unpublished PhD Thesis, , University of California, Berkeley.

Chen, C (2015) A proactive approach for change management and control on construction projects, Unpublished PhD Thesis, , University of California, Berkeley.

Cho, S K (2011) The relation between lean construction and performance in the Korean construction industry, Unpublished PhD Thesis, , University of California, Berkeley.

Choi, K (2008) A new decision-support model for innovative contracting strategies through a quantitative analysis on aspects of project performance, Unpublished PhD Thesis, , University of California, Berkeley.

Choo, H J (2003) Distributed planning and coordination to support lean construction, Unpublished PhD Thesis, , University of California, Berkeley.

Cuff, D C (1982) Negotiating architecture: a study of architects and clients in design practice, Unpublished PhD Thesis, , University of California, Berkeley.

Derrington, P A (1981) Controlling the quality of professional performance in architectural practice, Unpublished PhD Thesis, , University of California, Berkeley.

El-Sersy, A H E (1992) An intelligent data model for schedule updating, Unpublished PhD Thesis, , University of California, Berkeley.

Elfving, J A (2003) Exploration of opportunities to reduce lead times for engineered-to-order products, Unpublished PhD Thesis, , University of California, Berkeley.

Elvin, G A (1998) A process model for integrated design and construction, Unpublished PhD Thesis, , University of California, Berkeley.

Feng, P P-Y (2009) Causes and effects of rework on the delivery of healthcare facilities in California, Unpublished PhD Thesis, , University of California, Berkeley.

Frandson, A (2019) Takt time planning as a work structuring method to improve construction work flow, Unpublished PhD Thesis, , University of California, Berkeley.

Galanis, P (2014) Probabilistic methods to identify seismically hazardous older-type concrete frame buildings, Unpublished PhD Thesis, , University of California, Berkeley.

Gil, N A P d A P (2001) Product-process development simulation to support specialty contractor involvement in early design, Unpublished PhD Thesis, , University of California, Berkeley.

Hamzeh, F R (2009) Improving construction workflow: The role of production planning and control, Unpublished PhD Thesis, , University of California, Berkeley.

Hitchcock, R J (1996) Improving life-cycle information management through documentation of project objectives and design rationale, Unpublished PhD Thesis, , University of California, Berkeley.

Huang, Y-L (1995) Project and policy analysis of build-operate-transfer infrastructure development, Unpublished PhD Thesis, , University of California, Berkeley.

Ibbs, C W J (1980) Risk, complex decision-making and the application of multiattribute utility analysis in the construction industry, Unpublished PhD Thesis, , University of California, Berkeley.

Jabbari, A (2020) Project planning algorithms: Lowering cost and improving delivery time in capital projects, Unpublished PhD Thesis, , University of California, Berkeley.

Jackson, R M (1981) A right to a job: A sociological history of carpentry and printing craft labor markets in the United States, Unpublished PhD Thesis, , University of California, Berkeley.

Kardon, J B (2003) The standard of care of structural engineers, Unpublished PhD Thesis, , University of California, Berkeley.

Kartman, S A (1995) Reengineering construction planning systems, Unpublished PhD Thesis, , University of California, Berkeley.

Kim, Y-W (2002) The implications of a new production paradigm for project cost control, Unpublished PhD Thesis, , University of California, Berkeley.

Kuprenas, J A (1988) Use of influence diagrams to assess the cost and schedule impact of construction changes, Unpublished PhD Thesis, , University of California, Berkeley.

Lee, E B (2000) Constructability and productivity analysis for long life pavement rehabilitation strategies (LLPRS), Unpublished PhD Thesis, , University of California, Berkeley.

Lee, H W (2012) Application of target value design to energy efficiency investments, Unpublished PhD Thesis, , University of California, Berkeley.

Lee, S (2007) Understanding and quantifying the impact of changes on construction labor productivity: Integration of productivity factors and quantification methods, Unpublished PhD Thesis, , University of California, Berkeley.

Leino, J L (2008) Community and private sector approaches to development in Kenya, Unpublished PhD Thesis, , University of California, Berkeley.

Levinson, D M (1998) On whom the toll falls: A model of network financing, Unpublished PhD Thesis, , University of California, Berkeley.

Lin, M-C (2000) Contract design of private infrastructure concessions, Unpublished PhD Thesis, , University of California, Berkeley.

Liu, H (2013) Adaptive optimization methods in system-level bridge management, Unpublished PhD Thesis, , University of California, Berkeley.

Liu, M (2007) Work flow variability and labor productivity loss for construction projects, Unpublished PhD Thesis, , University of California, Berkeley.

Milberg, C T (2006) Application of tolerance management to civil systems, Unpublished PhD Thesis, , University of California, Berkeley.

Minato, T (1994) A methodology for project risk control: A work package-based approach using historical cost control data, Unpublished PhD Thesis, , University of California, Berkeley.

Nguyen, H V (2010) Process-based cost modeling to support target value design, Unpublished PhD Thesis, , University of California, Berkeley.

Nguyen, L d (2007) The dynamics of float, logic, resource allocation, and delay timing in forensic schedule analysis and construction delay claims, Unpublished PhD Thesis, , University of California, Berkeley.

Pace, C B (1999) A factor-based three dimensional model of the process of new technology development in the construction engineering industry, Unpublished PhD Thesis, , University of California, Berkeley.

Parrish, K D (2009) Applying a set-based design approach to reinforcing steel design, Unpublished PhD Thesis, , University of California, Berkeley.

Peri, C A (2003) Impact of media on spatial communication: From paper to collaborative virtual environments, Unpublished PhD Thesis, , University of California, Berkeley.

Prozzi, J A (2001) Modeling pavement performance by combining field and experimental data, Unpublished PhD Thesis, , University of California, Berkeley.

Santero, N J (2009) Pavements and the environment: A life-cycle assessment approach, Unpublished PhD Thesis, , University of California, Berkeley.

Shirley, C L M (2000) Firm inventory behavior and the returns from infrastructure investment, Unpublished PhD Thesis, , University of California, Berkeley.

Songer, A D (1992) Toward an improved understanding of public sector design-build planning, Unpublished PhD Thesis, , University of California, Berkeley.

Staneff, S T (1997) A decision support system for infrastructure management, Unpublished PhD Thesis, , University of California, Berkeley.

Sun, X (2016) Proposed improvements to the MCAA method for quantifying construction loss of productivity, Unpublished PhD Thesis, , University of California, Berkeley.

Tien, I (2014) Bayesian network methods for modeling and reliability assessment of infrastructure systems, Unpublished PhD Thesis, , University of California, Berkeley.

Tsao, C C Y (2005) Use of work structuring to increase performance of project-based production systems, Unpublished PhD Thesis, , University of California, Berkeley.

Tuholski, S J (2008) Transformation, flow, and value constellations in AEC projects, Unpublished PhD Thesis, , University of California, Berkeley.

Vanichvatana, S (1993) Predicting consequential effects of construction project changes, Unpublished PhD Thesis, , University of California, Berkeley.

Vieira, P M d S (2007) Environmental assessment of office buildings, Unpublished PhD Thesis, , University of California, Berkeley.

Viljoen, P S (1981) Incentive management techniques for pavement rehabilitation construction, Unpublished PhD Thesis, , University of California, Berkeley.

Whelton, M G (2004) The development of purpose in the project definition phase of construction projects: Implications for project management, Unpublished PhD Thesis, , University of California, Berkeley.

Wong, J-M (2008) Extending performance-based design methods by applying structural engineering design patterns, Unpublished PhD Thesis, , University of California, Berkeley.